Refund Policy

Thank you for choosing Gookki, your ultimate destination for board game entertainment. We strive to provide you with the best experience possible. However, we understand that there may be occasions where you may need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities.

1.Eligibility for Refund::

Refunds are only applicable for payments made directly through the Gookki website or application. Refund requests must be made within 3 days from the date of payments.

2. Non-Refundable payments:

Services such as subscription fees or membership charges are non-refundable once the service has been utilized.

3.Refund Process::

  1. To initiate a refund, please contact us at support@gookki.com with your order details and reason for the Payment request.
  2. Our customer support team will review your request and respond within 7 business days.

  3. If your refund request is approved, we will process the refund to the original payment method used for .

4. Refund Timeline: :

Refunds may take up to 15 business days to be processed and reflected in your account, depending on your payment provider.

5. Exceptions: :

In cases where the refund request is due to a technical issue or error on our part, we will make every effort to resolve the issue and provide a satisfactory solution.

6. Termination :

  1.  We reserve the right to terminate or suspend your access to our website and services at our discretion, without notice, for any violation of these Terms.

7. Contact Us: :

If you have any questions or concerns regarding our refund policy, please feel free to contact us at support@gookki.com. Our customer support team is available to assist you.

8. 7. Policy Changes :

  1. Gookki Technology reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By making a purchase through Gookki, you acknowledge that you have read, understood, and agreed to our refund policy. Thank you for choosing Gookki for your board game entertainment needs!